If we got it wrong we will fix it.
Refund Policy
If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with:
· your order number
· a photo (if damaged)
We’ll arrange a replacement or refund as appropriate
Right of withdrawal (EU)
For most online purchases in the EU, consumers have 14 days from delivery to withdraw (change their mind) without needing to justify the decision.
Important note for coffee
Coffee is a food product. Unopened, sealed products can be returned under the withdrawal right. Opened products generally cannot be returned for hygiene/food safety reasons.
Return conditions
Items must be returned unused and unopened (where applicable)
Please protect products in transit (we recommend reusing the original packaging)
Unless the return is due to our error, return shipping costs are paid by the customer
Refund timing
Once we receive and inspect the return, we’ll process the refund to your original payment method. Under EU rules, refunds are typically issued within 14 days of being informed of the withdrawal, and may be withheld until the goods are received (or proof of return is provided).
How to request a return
Email us at and we will provide return instructions and the return address.
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