{"id":17948,"date":"2026-02-03T08:44:50","date_gmt":"2026-02-03T08:44:50","guid":{"rendered":"https:\/\/heartofcoffee.fr\/?page_id=17948"},"modified":"2026-03-12T10:58:34","modified_gmt":"2026-03-12T10:58:34","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/heartofcoffee.fr\/fr\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"17948\" class=\"elementor elementor-17948\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc16511 e-flex e-con-boxed e-con e-parent\" data-id=\"bc16511\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb790c3 elementor-widget elementor-widget-text-editor\" data-id=\"eb790c3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 style=\"text-align: left;\">Damaged, incorrect, or missing items<\/h3>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c03ff7f elementor-widget elementor-widget-text-editor\" data-id=\"c03ff7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with:<br \/>\u00b7 your order number<br \/>\u00b7 a photo (if damaged) <br \/>We\u2019ll arrange a replacement or refund as appropriate<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7016f52 elementor-widget elementor-widget-text-editor\" data-id=\"7016f52\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 style=\"text-align: left;\">Right of withdrawal (EU)<\/h3>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c049aef elementor-widget elementor-widget-text-editor\" data-id=\"c049aef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For most online purchases in the EU, consumers have 14 days from delivery to withdraw (change their mind) without needing to justify the decision.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b98c4f8 elementor-widget elementor-widget-text-editor\" data-id=\"b98c4f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 style=\"text-align: left;\">Important note for coffee<\/h3>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9bbcac elementor-widget elementor-widget-text-editor\" data-id=\"b9bbcac\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Coffee is a food product. Unopened, sealed products can be returned under the withdrawal right. Opened products generally cannot be returned for hygiene\/food safety reasons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35aac8e elementor-widget elementor-widget-text-editor\" data-id=\"35aac8e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 style=\"text-align: left;\">Return conditions<\/h3>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e283a4 elementor-widget elementor-widget-text-editor\" data-id=\"7e283a4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Items must be returned unused and unopened (where applicable)<br \/>Please protect products in transit (we recommend reusing the original packaging)<br \/>Unless the return is due to our error, return shipping costs are paid by the customer<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3601a80 elementor-widget elementor-widget-text-editor\" data-id=\"3601a80\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 style=\"text-align: left;\">Refund timing<\/h3>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-200a292 elementor-widget elementor-widget-text-editor\" data-id=\"200a292\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Once we receive and inspect the return, we\u2019ll process the refund to your original payment method. Under EU rules, refunds are typically issued within 14 days of being informed of the withdrawal, and may be withheld until the goods are received (or proof of return is provided).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99fd9c2 elementor-widget elementor-widget-text-editor\" data-id=\"99fd9c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 style=\"text-align: left;\">How to request a return<\/h3>\n<\/div>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc18bb9 elementor-widget elementor-widget-text-editor\" data-id=\"fc18bb9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Email us at and we will provide return instructions and the return address.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Damaged, incorrect, or missing items If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with:\u00b7 your order number\u00b7 a photo (if damaged) We\u2019ll arrange&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-17948","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages\/17948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/comments?post=17948"}],"version-history":[{"count":8,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages\/17948\/revisions"}],"predecessor-version":[{"id":19586,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages\/17948\/revisions\/19586"}],"wp:attachment":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/media?parent=17948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}