{"id":18178,"date":"2026-02-04T14:56:02","date_gmt":"2026-02-04T14:56:02","guid":{"rendered":"https:\/\/heartofcoffee.fr\/?page_id=18178"},"modified":"2026-03-09T16:03:47","modified_gmt":"2026-03-09T16:03:47","slug":"order-issue-order-support","status":"publish","type":"page","link":"https:\/\/heartofcoffee.fr\/fr\/order-issue-order-support\/","title":{"rendered":"Livraison des commandes \/ Probl\u00e8mes de commandes"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"18178\" class=\"elementor elementor-18178\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35995ef e-flex e-con-boxed e-con e-parent\" data-id=\"35995ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e8d8431 elementor-widget elementor-widget-edgtf_cf7\" data-id=\"e8d8431\" data-element_type=\"widget\" data-widget_type=\"edgtf_cf7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f18177-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"18177\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/18178#wpcf7-f18177-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/18178#wpcf7-f18177-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"18177\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f18177-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<h4>Order Information<\/h4>\n\n<p>\n<label> Type de probl\u00e8me<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"issue-type\"><option value=\"Order not received\">Order not received<\/option><option value=\"Wrong product received\">Wrong product received<\/option><option value=\"Damaged product\">Damaged product<\/option><option value=\"Billing issue\">Billing issue<\/option><option value=\"Refund request\">Refund request<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n<\/label>\n<\/p>\n\n<p>\n<label> Num\u00e9ro de commande<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Commande #12345\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span>\n<\/label>\n<\/p>\n\n<h4>D\u00e9tails de contact<\/h4>\n\n<p>\n<label> Nom et Pr\u00e9nom<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n<\/label>\n<\/p>\n\n<p>\n<label> Adresse \u00e9lectronique<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/label>\n<\/p>\n\n<p>\n<label> Num\u00e9ro de t\u00e9l\u00e9phone (optionnel)<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n<\/label>\n<\/p>\n\n<h4>Message<\/h4>\n\n<p>\n<label> D\u00e9crivez votre probl\u00e8me<br>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Veuillez d\u00e9crire votre probl\u00e8me en d\u00e9tail.\" name=\"message\"><\/textarea><\/span>\n<\/label>\n<\/p>\n\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send request\" \/><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Issue type Order not receivedWrong product receivedDamaged productBilling issueRefund requestOther Order number Full name Email address Phone number (optional) Your message<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-18178","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages\/18178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/comments?post=18178"}],"version-history":[{"count":4,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages\/18178\/revisions"}],"predecessor-version":[{"id":18182,"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/pages\/18178\/revisions\/18182"}],"wp:attachment":[{"href":"https:\/\/heartofcoffee.fr\/fr\/wp-json\/wp\/v2\/media?parent=18178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}