We roast with care and ship as fast as freshness allows

Processing & Shipping

Heart of coffee / Processing & Shipping

Processing time

We roast and pack orders in small batches. Most orders are processed within 1–2 days During launches or peak periods, processing may take a little longer.

Shipping & tracking

Once your order ships, you’ll receive a confirmation email with a tracking link (when available). Delivery times depend on the carrier and destination. As a reference, we main to s to ship very close to roasting ( as most speciality coffee roasters do), often within 48 hours after roast so you can enjoy the fresh coffee.

Estimated delivery times

Typical delivery estimates (after dispatch):
· France: 1–3 business days
· EU: 2–7 business days
These are estimates, not guarantees.

Shipping costs

Shipping costs are shown at checkout and depend on destination and order size. We may offer free shipping above a threshold (shown on the site).

Address issues and failed deliveries

Occasional delays can happen due to weather, carrier disruptions, peak periods, or customs (if applicable). If something looks stuck, contact us and we’ll help.